1. What payment methods do you accept?

 

We accept payment by PayPal, Moneybookers, credit and debit card payments by PayPal, credit and debit card payments by Moneybookers, Paysafecard, pay by phone and Western Union either online, by phone or at a location.

 

2. What is PayPal and how does it work?

 

PayPal is an instant payment method.

Usually we will receive the payment in 5 minutes if there' s enough money in your Paypal account. If the balance isn't enough, the order will be queued, and the payment will show as a pending status. It will not clear until you have enough money in the account. We will hold your order and contact you to arrange the delivery as soon as we have received the confirmation of payment.

Otherwise, if you create a new paypal account, it will take about 2 days to transfer money from a credit card to paypal.

 

3. What is Moneybookers and how does it work?

 

Moneybooker is secure and convenient online payment. Moneybookers accept Visa, MasterCard, Diners, American Express, Jcb, Delta/Visa Debit, Visa Electron. And there is no surcharge by using Moneybookers service.

 

4. Credit/Debit Card through paypal/moneybookers

 

Even if you haven’t had a Paypal/Moneybookers account at present, you could still pay by credit card through Paypal/Moneybookers. It is really simple.

 

5. How can I pay with WesternUnion?

 

It's simple and fast to send your payment by Western Union.

First please place an order with payment method Western Union. Our system will hold your order automatically. Then please go to the online payment at www.westernunion.com which is only available in USA. Customers from other countries can go to the nearest Western Union store. The agent will help you to finish the payment quickly.

 

6. How to pay by Paysafecard on rs3gold?

 

Choose products on our site, follow the steps. When you reach the payment page, you have to fill in your personal information, choose Paysafecard payment, and then click “Place Order Now” which will direct you to the Paysafecard website to login and authorize your account. After that, your order will be successfully paid.

 

7. Why does paying by phone cost more than other payments?

 

Unfortunately, the mobile operators charge a high fee for paying this way and therefore, while being extremely convenient, paying by phone is more expensive than the other payment options offered on our site.

 

Delivery

 

1. I have been waiting for a long time in game for delivery, did something go wrong?

 

If no one contacts you in the game within 30 minutes of placing your order, please check your e-mail first to see whether we have notified you about any problems. If you haven’t received such information then please contact our 24/7 Live Chat Help for further assistance.

 

2. After in game delivery, your deliverer asked for the gold / item back immediately. They said that it was for their system records and that he will send me more gold or items as a gift. Why?

 

PLEASE DO NOT SEND ANY GOLD OR ITEMS BACK to anyone in the game once you have received them. It will most likely be an imposter pretending to be our gamer for your gold or items. Please remember do not send it back to anyone at anytime; we will not be able to give you any compensation for this type of loss.

 

3. How is delivery accomplished?

 

After you complete the order process and have sent your payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our 24/7 Live Chat Help to verify the status of your delivery.

 

4. How long does delivery take?

 

Usually, it will take between 10 and 30 minutes to complete the delivery after we have received your order. However, the delivery may be delayed in some special cases, such as invalid / wrong order information, game maintenance, updates or server traffic. If you haven’t received your order after 48 hours, we will offer you a full refund.

 

5. What are possible reasons for delay?

 

There are various possibilities including technical errors like internet down time, incorrect or insufficient information provided by you and game maintenance or updates. Therefore, it is very important that you provide us with a valid telephone number and email address for us to contact you on. At the same time we will not give this information to any third party.

 

Refund

 

1. Am I eligible for a refund if you don’t make the delivery on time?

 

Yes, you are. If we cannot deliver your items within 48 hours, we will refund your payment immediately. If you have any questions, you can contact us via our 24/7 Live Chat Help or by email.

 

2. Refund Policy

 

If you wish to cancel your order when the payment has been confirmed but the order has not been started, we will send you a full refund immediately, and we will permanently delete all of your personal information from our system. If you wish to cancel your order when the payment has been confirmed but the order is partially completed, we will send you a partial refund for how much of the work we have not finished .We will refund you within 24 hours.

 

Other Questions

 

1. How do I get a coupon for my order?

 

You can always enjoy a lower price by using a coupon. Please pay attention to the our promotional information and news. You may also find our official coupons and discount codes shared on some coupon sites and you can contact our 24/7 Live chat Help to get these.

 

2. Why do your prices always change?

 

The adjustment of our prices is to keep them competitive and compatible with the rest of the market so that we can guarantee you the best price at all times.